Customer Building · 01. February 2016

What does it take to excel in business today? A key area in which a business can excel against competitors, regardless of industry, is through customer service. Making it a focus to serve customers better than anyone else is becoming more and more of a priority for savvy businesses that understand what a dismal job their industry is doing as a whole. Truly exceptional businesses take this mindset to an even higher level, by focusing on not just serving their customers, but engaging them at...

Next Level Strategy · 01. April 2015

Walking into a Main Street gallery gift shop, I was greeted by its associate who asked, "How may I help you?" My answer, the same answer most likely you have given on countless occasions, "No thank you. I'm just looking." Instead of the usual, "Okay, just let me know if you have any questions," this associate literally seemed to get excited!He leaped out from behind the counter and said, "I have just the thing for you!" He returned with a card that offered a "Just Looking" discount on my...

Momentum Building · 01. March 2013

During down economic times, more reinvention occurs than new inventions as companies are forced to look inside their operations to determine what must change or evolve in order to continue to grow. Ask any business owner who sees the other side of any challenge and he or she will claim wholeheartedly that the shift they made was something they should have done sooner, but just needed that challenge to see its true opportunity. Business owners can also go awry when reinventing. Here are five...