Customer Building · 01. February 2016

What does it take to excel in business today? A key area in which a business can excel against competitors, regardless of industry, is through customer service. Making it a focus to serve customers better than anyone else is becoming more and more of a priority for savvy businesses that understand what a dismal job their industry is doing as a whole. Truly exceptional businesses take this mindset to an even higher level, by focusing on not just serving their customers, but engaging them at...

Team Building · 01. February 2013

Have you been told that your expectations are too high? For some business owners, this may make you feel that you should lower your expectations due to pressure felt by these comments, resulting in managing in a “settle-for” mindset to the detriment of your business or what you envision. Another consideration about expectations is in what you as the business owner expect of others and then what you practice and demonstrate to others. If you are not practicing what you preach in your...